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How to report a tax calculation error in the software

MKO
Level 2

SC dependent care credit for one child is limited to a $210 cap, however the software is incorrectly limiting it only for two or more children, regardless. SC allows a 7% credit of paid expenses, but it is limited to $210 for one child or $420 for two or more.  The software is allowing more than $210 for one child if the paid expenses exceed $3,000.  How or who do you report this to? 

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3 Comments 3
Just-Lisa-Now-
Level 15
Level 15

@IntuitGabi   I dont know SC at all, can someone look into this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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TaxGuyBill
Level 15

Generally, you would need to call Support, and spent at least an hour with that.  At least an hour; be prepared for longer.

In the event they acknowledge the state error, standard turn-around time is 2.5-3 weeks to fix an error. Unfortunately, state errors often take much longer to fix, or are never fixed.

Thanks for bringing this to our attention. We'll report this to the appropriate team so they can have a closer look.