How do i get past popup error on Financial Institution Download

[herbslc]

I can not get the Financial Institution Download to work.  I've tried multiple browsers and turned off all blockers, that I can.  

Looks like a popup blocker prevented us from connecting to your bank.

Turn off your popup blocker, then try again. (481)

[dkh]

@Anonymous    Do you have someone that can help @herbslc ?

[Anonymous]

@herbslc Were you able to get through the pop-up?
It's best to contact support on this so we can take a closer look and guide you on how to utilize the ProSeries Tool Hub. 
If you get a resolution, please report back! Thanks.