How do I fix a code F8962-070 rejection ?

[wino-smartt]

How do I fix a form 1095-A rejection: Error Detail

" IRs records show that you had health insurance through a Healthcare Market plan. How to fix it?

[Jim-from-Ohio]

If you are SURE there was no 1095-A (have your client check with the Marketplace, their parents, and any ex's who may be parents of dependents on the tax return), you attach a PDF categorized as "ACA Explanation" to the tax return.

[Just-Lisa-Now-]

One of the SSNs on that tax return has a marketplace policy.  

Has the client called the marketplace and verified that nobody listed on that tax return has a 1095A issued to them?