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esignature requests-receiving error code-Object reference not set to an instance of an object

CardsCat
Level 2

I am receiving an error code as mentioned above. When I "Ask proseries" what this means, I get a new error code "CefSettings.BrowserSubprocessPath not found". Previous to today, I have had no issues.  Please help.  It's really slowing things down now.  Hoping for an answer here, to avoid long phone call to support.  Thank you

 

Cathy

 

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TaxTime92610
Level 2

I was getting that daily and that function was considered malicious by my anti-virus and it was locking it in the vault, disabling my ability to update or use the integrated Docusign and also can interfere with signin.

I had to go into the virus vault and ask it to restore the item and create an exception.  About once a day my anti-virus tries to do it again, and i have to create the exception.  Annoying, but it works.

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