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eSignature not eligible, huh?

ggardner-next
Level 2
 

trying to request from a client eSignature and get error message saying specifically,

"None of the return(s) for the selected client are eligible for eSignature."

Why not? I did pre-purchase 50 signatures for the upcoming season.

2 Comments 2
BethP
Level 3

I had the same error. It was because there were returns with the same SSN in the e-file center. Once I unmarked the one I didn't want to use, it worked fine.

fredmond
Level 1

I took longer to find your answer than it did to execute your suggestion.  Thank you so much.

0 Cheers