Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

eSignature not eligible, huh?

Level 2

trying to request from a client eSignature and get error message saying specifically,

"None of the return(s) for the selected client are eligible for eSignature."

Why not? I did pre-purchase 50 signatures for the upcoming season.

2 Comments 2
Level 3

I had the same error. It was because there were returns with the same SSN in the e-file center. Once I unmarked the one I didn't want to use, it worked fine.

Level 1

I took longer to find your answer than it did to execute your suggestion.  Thank you so much.

0 Cheers