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    E-filed return but IRS doesn't have it

    dcrobb
    Level 1

    I filed a return for a client on 2/26/21 however she still does not have her refund.  When checking with IRS they say it is lost.  Pro Series will not let me re-file so what do I do now?

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    3 Comments 3
    garman22
    Level 13
    Level 13

    They might be forced to file paper. 

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    sjrcpa
    Level 15

    "When checking with IRS they say it is lost."  Is "they" some random person on the phone?

    When did you call? Do you have proof of efiling and acceptance from the software?

    What do you think might happen if you call again?


    The more I know the more I don’t know.
    Just-Lisa-Now-
    Level 15
    Level 15
    ^^^this^^^

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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