Does anyone know a contact number to get help with the ID.me signin

[taxxman02]

I can not sign into my IRS account due to issues with my ID.me sign in. I have two email accounts apparently and the program keeps telling me to sign in using the other account, I've changed passwords but nothing helps. I've tried all their T/S pages and i am still sitting here three days later. I would like to wipe it clean and start fresh. Any and all comments are welcome as long as they are positive, not a good way to start a new season.

[Skylane]

Try Login.Gov

You may be SOL w/ ID.me.. I tried searching a cust support phone number... nada.... tried chat...  but had to log into my account first and the AI doesn't give out phone numbers... eventually, I was offered to go into a queue for live agent but was number 202503 in line.... 

[George4Tacks]

My recall of a difficult with the ID.ME was that I tried to have one for the regular citizen me and another for the tax guy me, with different e-mails. That was finally resolved after much frustration with just the me, guy on the street e-mail. 

I now use that one ME at Social Security, IRS and CA Franchise Tax Board. I miss my split personality, we used to have fun conversations. 

Good luck

[Skylane]

fwiw, on the id.me website there's a merge accounts option but you probably have to login first... so you're still sol

[Terry53029 · Accepted solution]

Here is the link to ID.me support, and they have a live chat. Hope this helps

https://help.id.me/hc/en-us/p/contact_support