DISASTER! - Intuit Link sending sensitive tax information to wrong Intuit Link

[richlamm]

I have two clients with the same name.  They are unrelated.  They have different email addresses.  Client A uploaded tax information, which the Intuit Link placed on Client B's Intuit Link.  

I cannot delete this information.  I will not delete the entire Intuit Link for either client, as they have voluminous information from prior years on their respective Intuit Links.

I need to get the tax documents from Client A off of Client B's Intuit Link and be ASSURED that this will not happen again.  Specifically, I need to be ASSURED that when each client logs in to the Intuit Link, they are sent to their respective Intuit Link and they cannot see anyone else's sensitive tax information

This is a serious breach of privacy that I believe represents the commission of a felony.  This must be fixed today.  Today!

[TaxGuyBill]

You need to call support about it, if you haven't already.  This is just a forum by fellow users.

Sadly, I've read of other bizarre security issues like that in the past.  Personally, I would never use Link because of it.

It seems weird that it won't delete.  Have you opened it to confirm it is actually there, rather than some weird phantom thing that just has the name, rather than the actual file?  But at any rate, you need to contact support ASAP.

[richlamm]

Unfortunately,  Support told me my only option was to come to the Community.  Ridiculous, I know.  They told me that the ProSeries and Intuit Link programmers monitored the community posts and would get back to me.  This has not happened.