Direct Deposit

[TomAdam]

Have any of you had a problem with the direct deposit routing numbers and account numbers being changed in the program?

We had correctly entered the routing number and the account number on the Federal Information Worksheet, only to have it change, in the program, on the Client Copy of the tax return.

My concern was that the program was compromised, and the funds were sent offshore.  That was not the case, it appears the funds were sent to another ProSeries customer.

The IRS, and the State were contacted, and stated that the funds were, in fact, sent to the account on the tax return, which was the incorrect account.

In contacting ProSeries support, they could only state the routing and account numbers were the ones that were on the Client Copy of the return, which were the incorrect ones.

The funds that were sent to the incorrect institutions now have to return the funds to the government entities, and paper checks issued.  The refunds that are due to the clients are in the thousands of dollars.

I am looking for answers from ProSeries on what happened, and comfort that it will not happen again. 

[IRonMaN]

But if the bad number shows up on the client copy of the return, I'm having trouble grasping it being an Intuit problem vs a preparer problem.  How much time lapsed between entering the data in the return and providing the client with a copy?

[ljr]

what is on your info worksheet screen? is it the same as what is on the client copy? It sounds like a preparer input error. Someone opened the wrong file and changed it? 

[BobKamman]

I suppose this is what happens when a client never looks at a return, just signs a separate document acknowledging it's OK to file.  With a paper return, those routing and account numbers are just above the signature lines.  If the clients look at nothing else, they're likely to look at those and recognize them from having to use them elsewhere.  

Another reason all my clients demand paper returns.  

[Just-Lisa-Now-]

Never seen it happen for me.   Are you using a banking product?  I feel like Ive seen this mentioned by TurboTax users that pay their TT fees from the refund, since the refund doesnt go direct to the client bank account, it goes to a 3rd party first.

I also remember hearing something like that happening with TurboTax when you import documents from brokerages, that bank account somehow ends up being used for the direct deposit.

Ive never heard of either of these things happening with Intuits professional products, but its something to consider.

[Frustrated-in-IL]

IRonMaN defending Intuit.  Never thought I would see that day.

Must be trying to earn Brownie points for the next time he is sent to see the Principal.

[IRonMaN]

Not defending them, just trying to get things pointed in the right direction with the problem.  

As a side note, there aren't enough Brownie points out there to help me out with the warden, um, I mean Principal.