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Crashing when printing a large partnership return

tpizza
Level 1

Anyone having trouble with a large partnership return crashing when trying to print?

It only happens once an income or expense is entered...once there is an allocation of income to be calculated by the program.

It will not crash with no data in the return.

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4 Comments 4
sjrcpa
Level 15

Try shutting down your computer. Then start it up. Open only ProSeries and see what happens.


Ex-AllStar
IRonMaN
Level 15

Does it crash printing to a pdf?


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15

Someone over in the FB group had a similar issue.  Every time she customized the client letter, ProSeries would crash when she tried to print....did you customize your client letters?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Intuit_Ramky
Employee
Employee

could you please send Sanitized Client return file and ProSeries' logs to proseries_engineering@intuit.com? Thanks!

Intuit_Ramky_0-1675673690604.png

 

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