Clinent was charged by Intuit

[Landry-Michael]

A client was charged 42.00 by intuit. she swears this was because of me. Is there a number I can have her call. She has QUick books and swears that payment comes out of her Business account, not her personal one. Any suggestions would be helpful

[Just-Lisa-Now-]

The number to call about the charge should be on her bank or credit card statement next to the charge.

[IRonMaN]

Did she ever use Turddottaxx in the past?  

[Landry-Michael]

No, not in the past 5 years. 

[Landry-Michael]

Wel called. The bank had no information. 

[Just-Lisa-Now-]

when theres a charge on your bank acct or credit card, theres a phone number next to the charge..It would say Intuit Inc with a phone number to call

[Just-Lisa-Now-]

On my bank account when I pay the Intuit PPR fees, it shows 18004INTUIT as the phone number to call.

[PATAX]

@IRonMaN something smells with that question...

[PATAX]

A client had used QuickBooks or quick payroll or one of these in the past and then quit and the client claimed they were still charged after they quit... Not sure if this is accurate or not but check to see if there is an automatic payment or something set up... I doubt if this has anything to do with Pro Series.. But just my opinion

[qbteachmt]

Have your client log into their own Intuit account. There is a place to see their paid/charge subscription and service levels: Products & Billing. Then, Look Up Charge.

And the QB Community is at this link:

https://quickbooks.intuit.com/learn-support/us-quickbooks-community/misc/03/community-us

[qbteachmt]

Here: