Cannot open ProSeries - Sits and Spins

[AgTax2]

I cannot open any of my ProSeries Tax products (current or prior years).  I enter my user name and password, and the sign in screen spins indefinitely.  I have tried clearing cache, updating drivers, cleaning computer trackers, turning off internet.  Nothing works.  Are there other suggestions?

[IRonMaN]

I didn't see rebooting or a complete computer shut down in that list.  Have you tried that?

[Just-Lisa-Now-]

Make sure you dont have a Windows update that is sitting waiting to install......if a computer reboot doesnt change anything, try using the ProSeries Tool Hub, its got some repair and fix options, it should be in your Windows Programs menu 

[AgTax2]

Yes, restart, updates, shut down, all tried  NONE of the ProSeries products will launch.

[AgTax2]

I do not have that (Pro Series Tool Hub)- was not found where you indicated, though I saw the Pro Series folder.

No pending updates - I already checked that.

[Just-Lisa-Now-]

Try to download it here

https://proconnect.intuit.com/support/en-us/help-article/system-responses/proseries-tool-hub-helping...

[AgTax2 · Accepted solution]

Thank you all for your helpful suggestions.  While they were not solutions, they allowed me to FIND the solutions, which had to do with my login credentials.  Once I changed both the login credentials and my password, everything worked.  I still don't know what the problem was, but the all the programs work!

[dkh]

Just a thought --  I had issues with not having enough RAM to handle opening two years of PS and QBs.   No problem last year - but it was this year.  My IT guy installed another 16GB.