Cannot file 1040's due to EFIN message

[Minnow58]

All,

I am using ProSeries Basic.  When I tried filing a return yesterday, I received the message "No EFINS have been set up for Electronic Filing".  I thought I had done what was needed, but still get that error.

How do I correct it?

Thanks for your help.

Michael Gilligan

[Skylane]

I’m assuming that you’ve previously efiled successfully… either way it sounds like a call to support…. Or a lot more details 

[IRonMaN]

"I thought I had done what was needed, but still get that error"

What have you done so far to get to this point?

[Jonesin1]

Go to tools>options>Firm/Preparer Info> scroll in there and see if the EFIN space is blank. If not take it out >re-enter it and hit ok. 

This should clear up that error.