Can't open Proseries 2022 because "You'll need to update your software to access your Intuit account here." message

[Janell1]

I spent 3 1/2 hours on the phone with support and they have not fixed the issue. When I try to open Proseries 2022, I get the message "You'll need to update your software to access your Intuit account here." I uninstalled and reinstalled. My windows is 10, and I use Edge. I tried making FIrefox as my default browser and that didn't work. I tried making chrome my default browser and that didn't work. I download updates and fixes on the admin computer and that didn't work. I downloaded updates and fixes on this computer (a workstation) and that didn't work. I was told it will take 2 days for a manager to call me back. Someone please tell me how I can make my software for ProSeries 2022 open.

[garman22]

https://proconnect.intuit.com/support/en-us/help-article/update-products/update-proseries-software/L...

Is here what you are looking for?

[Janell1]

Thank you, but no, I was able to install the updates. I just can't open the software because of that message. I believe it is a compatibility issue with my browser, but I am using the browsers required for compatibility.