Can't get proseries to connect to the internet on pay per return, but I am on the internet and logged into intuit pro connect

[sharons]

Proseries will not connect with fastpath

[TaxGuyBill · Accepted solution]

Try re-licensing it (under the "Tools" menu).

If that doesn't work, reboot, re-license, and update the software.

If that still doesn't work, you will need to call Customer Support.

https://accountants-community.intuit.com/articles/1617365-proseries-hours-of-operation

[TaxGuyBill]

Temporarily disabling your anti-virus and firewall could be an option to try before calling Customer Support.