Can not open my prior years program at all tried changing password; but still will not open any prior years but only 2018

[Just-Lisa-Now-]

Do the programs open but you cant log in?  or do the programs not start up at all?  Do you get any message?

[JB98]

Get message that the firm or Administrator wi

ll be sent a email and I can try later. What is this?

[art44]

can't open 2019 pro series to get information needed for this year

[vezna31]

I'm having the same problem.  Username and password works fine for years 15, 16, 17, 18, 20, and 21, but not 2019.  I also get this problem when I try to log into MyLink account with ProSeries online.  I have to log into my old IOP payroll account and then open another tab and it will let me go into MyLink.

[jtnadolski]

yes, it states that "unable to validate online credentials

[Just-Lisa-Now-]

https://proconnect.intuit.com/support/en-us/help-article/other-articles/unable-validate-online-crede...