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    • Created with Sketch. See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
    Created with Sketch. See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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    Authentication method is grayed out for eSignature in ProSeries 2020

    user68683
    Level 2
    ‎02-16-2021 09:06 AM

    Capture.PNG

    We are new to using the eSignature in ProSeries 2020 however the Authentication method is grayed out and I am unable to continue.  We have 300 eSignatures available.  Does anyone have any insight on how to fix this?

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    1 Best Answer

    Accepted Solutions
    user68683
    Level 2
    ‎02-16-2021 09:58 AM

    I manually updated and that seemed to fix the problem.

    View solution in original post

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    1 Comment 1
    user68683
    Level 2
    ‎02-16-2021 09:58 AM

    I manually updated and that seemed to fix the problem.

    0 Cheers






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