ASKING TO PAY TO PROCESS A RETURN

[cpashu]

I HAVE UNLIMITED RETURNS FOR MY ACCOUNT YET NOW I CANNOT PROCESS MY RETURNS WITHOUT PAYING A PAY PER RETURN AMOUNT!!!!

i

[dkh]

Is your program up-to-date?  Have you licensed the program?   Tools>License Products

[cpashu]

I have been a client for 20 plus years so I did everything.  What Proseries failed to tell me that if I went over 200 returns I would be charged. NEVER a word until this year.  I am not happy and they were to call me back and DIDN'T!!  I had to call them again.

[dkh]

So Unlimited unless you exceed 200 returns......that doesn't fit the definition of Unlimited.

As a fellow long-time-user of ProSeries, I'm sorry you are having struggles with Intuit.

[Just-Lisa-Now-]

TIve heard they do have a 200 return package, sounds like you got that one, not unlimited. Maybe it allows unlimited number of different states? thats where the unlimited part comes in?

Tools >License Products it will show you the package you purchased.

[cpashu]

My problem is they told me it was unlimited and the package doesn’t mention 200 limit. 
I’m screwed and feel really disrespected as a long time client.