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All of a sudden the Proseries softwarre doesn't open anymore. I get an error message saying that it can not open due to a file in Microsoft Net. Framework.

KAREEM360
Level 2

All of a sudden the Proseries app doesn't open anymore. I get an error message saying that it can not open due to a file in Microsoft Net. Framework.

Did this ever happened to anyone?

I tried troubleshooting by deleting the app, reinstalling it, restarting the PC, removing the Microsoft Framework 4.81 and then reinstalling it again but no luck.

If anyone has a solution to this, please share. 

Thank you

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4 Comments 4
Just-Lisa-Now-
Level 15
Level 15

You can try the ToolsHub, but youve already kind of jumped in and done a bunch of other stuff, Im not sure how much luck you'll have...you'll probably need to call Support tomorrow.  Make sure Windows has downloaded and installed all available updates, its a PS and MS conflict

https://proconnect.intuit.com/support/en-us/help-article/system-responses/proseries-tool-hub-helping...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
TaxGuyBill
Level 15

Is this the 2022 software?

This thread is discussing 2021, but it may provide some insight on some possible methods to try to fix it.

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/microsoft-net-framework...

 

ljr
Level 8

I had a problem on the 2022 program last week. Would open and shut down as homepage was loading. I did repair updates and from tool hub program repair. Then restarted and it worked. If that doesn't work I guess support is your only option. 

IntuitGabi
Community Manager
Community Manager
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