after updating today Pro Series 2020 Professional disappeared

[flashfleming]

 I updated this morning, got an infected file message from virus protector software, so I quarantined the file.  Now I no longer have the Pro Series 2020 program to start up.  The shortcut is gone.  I can open the file from listing of programs, Pro Series 2020 -  Tools, Connected customer.

I want to get the program back, so I can create a shortcut on my desktop and have the program available for starting.

[clr600]

Download and re install

[flashfleming]

I did reinstall.

Now I can only access program through Tools - Connected customer.

[PATAX]

How in the world could you have received an infected file? I sympathize with you. Good Luck.

[sjrcpa · Accepted solution]

It was probably antivirus software being overzealous.

[flashfleming]

It may have been the anti virus program

How do I get the program back?

[clr600]

Download from your account and re install turn off antivirus before installation and turn back on after.

[Josey1]

Were you able to retrieve the client files?

[Orlando]

I've seen this happen with AVG; probably others.  Usually going into their Admin Panel and either Allowing Exemptions or Removing Protection works.

Below is a screenshot of what one customer who had AVG and the exact symptom you did had to do..