adjusting time program is open before having to sign in again

[dlnelsontaxes]

My program closes way too quickly. How do I adjust the time so it doesn't close every minute or two?

[Just-Lisa-Now-]

Are you saying it logs you out sooner than 30 minutes of idle computer time?

@Orlando   is this a bad install?  I feel like I saw someone else report this a few weeks ago and they had to uninstall and reinstall the software.

[dlnelsontaxes]

Yes it will close out within a minute or two and I am constantly having to sign back in. It has just recently been reinstalled for a different problem and was doing this even before that reinstall. I am not sure that will change it. If you have any other insight or information, I would appreciate it. Thank you for trying. 🙂

[Orlando · Accepted solution]

Odd.

Can you

• Open ProSeries
• go into Help->Send Logs
• Mail the resulting .zip file to proseries_engineering@intuit.com

If Help->Send Logs isn't there, update.. we just added that.

[dlnelsontaxes]

Maybe it was just something odd happening for a certain period of time but it is no longer closing me out every minute or 2. I will keep your information just in case it does it again. Thank you for your help. It is appreciated.