1120S - Preparer phone number not flowing

[taxprepdenver]

The preparer phone number is in the included in the preparer/firm info screen.

Box is checked on 1120S to make preparer third party designee. Problem is the phone number doesn't auto-populate.

I have used override to enter the phone number. The return keeps getting rejected for e-file with the override where I have included the phone number.

Likewise, the e-file is rejected when I leave the phone number blank.

I don't know if there is a solution other that Intuit fixing the bug... But how can we even bring their attention to the problem?

[IRonMaN]

@Intuit Austin

[IntuitAustin]

Looking into this, sorry for the delay!

[IRonMaN]

:+1:

[IntuitAustin · Accepted solution]

If you enter the phone number under the specific preparer, this should correct the issue. Looks like it's probably only entered under the general firm info screen 

[taxprepdenver]

The phone number was already under the specific preparer when the problem started. It doesn't flow.

[taxprepdenver]

@IntuitAustin - Just want to make sure you saw my response. Can you please ask the software team to make the fix?

[taxprepdenver]

@Intuit Austin

[IntuitAustin]

It didn't tag me before for some reason, but I see it now. Thank you. I'm checking in on this

[taxprepdenver]

Any update on a fix? Filing deadline is coming up an I like to be 3rd party designee so I don't have to chase down a POA to resolve basic issues.

[taxprepdenver]

@Intuit Austin

[Denise G]

I also received the same error. I had the phone number under the specific preparer. However, I did not have the box checked to "print phone number on return". Once I checked that box, the error went away.

[IntuitAustin]

We haven't seen this as a wide spread issue, as @denise had said, check under Tools > Options > Firm/Preparer Information and ensure "Print Phone Number on return?" is set to yes. I attached a screen shot.

[Gail1]

If have the phone number under the Firm  AND the Preparer..  Still does not work or populate on form 1120.  I removed the phone number , re-entered, and still it will not work.    Very frustrating!

[Teri T]

I'm having the same issue.  Did you ever get it resolved?

[Teri T]

I figured out the problem.  When the phone number wouldn't transfer, I right-clicked on the field and overrode it by inputting my phone number.  When that still didn't fix the problem, I went back in and wiped out my phone number from that field.  But what I should have done was right-click on the cell again and Delete the Override.  Once I did that, the phone number transferred.  

Hope this keeps someone from tearing their hair out.  

[cpajustintx]

If uncheck paid preparer is third party designee, the phone number will not be required. 

[SRS64]

I am having the same issue! I need to change my preparer phone number. I have updated information in my User Profile but the wrong phone number continues to print on every return I prepare!!