1099R - policy surrender

[robinkurtz-tax]

I have a 1099R that box2a, taxable amount, is more than box 1, gross distribution. Insurance company is saying a loan was taken and not paid back and the taxable amount includes the unpaid portion . Error is saying box 2a can not be more than box 1. How do I get this error to go away. Did the insurance company fill the 1099R out incorrectly?

[IRonMaN]

Which amount is actually correct for the amount withdrawn plus the outstanding loan?  Sometimes you have to start with the basics and forge on from there.