Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

04/01/2021 1120 S ProSeries freezing after todays update

Jon-L
Level 3

04/01/2021 1120 S ProSeries freezing after todays update

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

2 Comments 2
Slats
Level 4

Dear John,  I did the update today also and had a "freeze".  Rather than burden ProSeries Tech Support I went back in and did a Refresh Updates. This can take a few minutes, but it basically refreshes and reinstalls all updates to date. As that was running I closed all unneeded and unnecessary open apps, re-opened ProSeries Pro and everything works as should. Maybe you could try the same and see if this solves the issue for you. If not, give TechSupport a call, and let them remote in to view the issue with you. It's also a great learning tool, paying attention and asking q & a's at the same time. Happy Easter. 

 

Jon-L
Level 3

Yes something with the update - I went in and did an update installed products shortly after the first update and it downloaded more updates and is working now.