Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProConnect Tax
- :
- ProConnect Tax Discussions
- :
- What does the error..."but couldn't match them correctly" mean
What does the error..."but couldn't match them correctly" mean
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
cakeen
Level 3
03-13-2025
10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
When clients get a green checkmark when uploading in link yet it says "We've uploaded documents successfully, but couldn't match them correctly," what does that mean?
Does this happen for any new documents that clients upload and weren't asked for in the questionnaire?
Thx,
Cakeen
1 Comment 1
Anonymous
Not applicable
03-13-2025
07:49 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi @cakeen
Are you able to see the documents they have uploaded? Sometimes it helps for clients to sign out and sign in again, and/or clear cache and cookies. If they can take a screenshot of this message that can help us research further as well. Thank you, keep me updated.
