cakeen
Level 3
03-13-2025
10:59 AM
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When clients get a green checkmark when uploading in link yet it says "We've uploaded documents successfully, but couldn't match them correctly," what does that mean?
Does this happen for any new documents that clients upload and weren't asked for in the questionnaire?
Thx,
Cakeen
Anonymous
Not applicable
03-13-2025
07:49 PM
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Hi @cakeen
Are you able to see the documents they have uploaded? Sometimes it helps for clients to sign out and sign in again, and/or clear cache and cookies. If they can take a screenshot of this message that can help us research further as well. Thank you, keep me updated.
