Trying to resubmit an efile 990 that was rejected

[loristevenson373]

I had a reject on Form 990EZ for missing I believe hours for one of the officers. I added but when I try to resubmit it doesn't lock the return but just rejects it immediately. Is there a way to clear out the reject and resubmit. I have talked to technical support twice and they just advise me to paper file. I pay too much for this software to do that. I even tried copying the return and resubmitting but it rejected it immediately also. It appears to be a glitch in the software but no one at Intuit has a resolution for me.

[IRonMaN · Accepted solution]

As a long shot, I would try deleting all of the officer information section and then try entering it from scratch.

[sjrcpa]

Support should also know that 990s have to be efiled.

[loristevenson373]

That worked. Thank you for the suggestion of deleting and reentering officer data. Successfully efiled.

[IRonMaN]

You betcha!