Troubleshoot Diagnostic: NY Ref #57134 non resident

[LegacyAF]

I can not remove the diagnostic here.  I do not understand how to get NY to be non resident income like any other state.

This is the explanation of the diagnostic:

Form W-2 #3: New York e-file Business Rule R0100 reject NYS Wages should not be equal to zero when state income tax withholding (W-2 Box 17) to NYS is present. The convenience of the employer rule allows New York to tax the income of remote employees of New York businesses who work out of state. For further guidance refer to https://www.tax.ny.gov/pit/file/nonresident-faqs.htm#telecommuting

Please advise

[AL23]

Hello,

I had the same issue.  Spent a few hours searching for a solution.  I found a work around it, because my client is military Home of Record NY, and I know this rule does not apply to him.  I clicked the  Ignore box to the right beside the diagnostic,  then check the E-Filing tab and I had a green checkmark: which means this diagnostic will not stop me for e-filing.  

I hope this helps.