Stimulus Error

[hmonkcpa]

I have a client that is getting the same stimulus error on the IRS webpage as Turbo Tax & H&R block customers.  I filed her return with Pro Connect for 2019.  Is there something that can be done to correct this?

[Just-Lisa-Now-]

and what error is that?

[itonewbie]

This client of yours was on pay-by-refund?

[qbteachmt]

Are you signed up for the IRS E-newsletters? Are you using their resources:

https://www.irs.gov/coronavirus/second-eip-faqs

They have FAQs for things like "status not available" and other issues that tell you what this means.

[IRonMaN]

"Is there something that can be done to correct this?"

If it is the same error as Turddotaxx and Block customers, sounds like you used a banking product.  So to correct it, you could always write them a check until they get their credit.  Kinda show them how much you appreciate their business.