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H
hmonkcpa
Level 1
January 16, 2021
Question

Stimulus Error

  • January 16, 2021
  • 4 replies
  • 5 views

I have a client that is getting the same stimulus error on the IRS webpage as Turbo Tax & H&R block customers.  I filed her return with Pro Connect for 2019.  Is there something that can be done to correct this?

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4 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
January 16, 2021
and what error is that?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    itonewbie
    itonewbie
    Level 15
    January 16, 2021

    This client of yours was on pay-by-refund?

     

    ---------------------------------------------------------------------------------Still an AllStar
      qbteachmt
      qbteachmt
      Level 15
      January 16, 2021

      Are you signed up for the IRS E-newsletters? Are you using their resources:

      https://www.irs.gov/coronavirus/second-eip-faqs

      They have FAQs for things like "status not available" and other issues that tell you what this means.

      Don't yell at us; we're volunteers
        IRonMaN
        IRonMaN
        Level 15
        January 16, 2021

        "Is there something that can be done to correct this?"

        If it is the same error as Turddotaxx and Block customers, sounds like you used a banking product.  So to correct it, you could always write them a check until they get their credit.  Kinda show them how much you appreciate their business.

        Slava Ukraini!
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