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Stimulus Error

Level 1

I have a client that is getting the same stimulus error on the IRS webpage as Turbo Tax & H&R block customers.  I filed her return with Pro Connect for 2019.  Is there something that can be done to correct this?

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4 Comments 4
Level 15
Level 15
and what error is that?

Level 15

This client of yours was on pay-by-refund?


Still an AllStar
Level 15

Are you signed up for the IRS E-newsletters? Are you using their resources:


They have FAQs for things like "status not available" and other issues that tell you what this means.

"Level Up" is a gaming function, not a real life function.
Level 15

"Is there something that can be done to correct this?"

If it is the same error as Turddotaxx and Block customers, sounds like you used a banking product.  So to correct it, you could always write them a check until they get their credit.  Kinda show them how much you appreciate their business.

Slava Ukraini!