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Ref #4557 Anyone getting Taxpayer's name being truncated in the e-File? On the forms, it looks fine. Client used the same name prior year.

lk02092018
Level 2
 
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7 Comments 7
itonewbie
Level 15

Haven't seen any complaint about that.  What exactly does the diagnostic say?

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Still an AllStar
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abctax55
Level 15

It's an *informational* diagnostic.  It implies there 'might' be a problem with efiling; that it might slow down processing.  I get it all the time with those liberated women who insist on hyphenating their last names ( I AM in CA after all 😂

It has never caused a problem...

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ArleathaK
Level 1

I got the very same information diagnostics today, 2/17/2020.

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2tifani
Level 1

Ref #4557 Anyone getting Taxpayer's name being truncated in the e-File? On the forms, it looks fine. Client used the same name prior year. 

 

Client filing married filing jointly using the same names as last year and I didn't have a problem; e-filed OK.  This is the first time I've seen this message (see above):  I don't know how to clear the diagnostic to file the return?  Any help is greatly appreciated.  Thanks.

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PhoebeRoberts
Level 11
Level 11

Just ignore the diagnostic.. It doesn't interfere with e-filing.

wtfs
Level 2
 
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wtfs
Level 2

If you have not already, you need to disable efile diagnosis for the specific client. 

  • Click on Client 
  • Efile Tab
  • Efile Support tools
  • Diable Efile Error 

 

Then you should be able to e-file