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- Re: When?EIC... Oklahoma requires Form 511-EIC to calculate the EIC for OK purposes. F511-EIC is currently under development; this return should not be filed until complete
When? EIC... Oklahoma requires Form 511-EIC to calculate the EIC for OK purposes. F511-EIC is currently under development; this return should not be filed until complete
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tonyaoliver
Level 2
02-06-2023
04:41 PM
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OK - Ref #58185
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4 Comments 4
brenda4702
Level 2
02-07-2023
10:27 AM
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This is a terrible way to deal with problems! I have the same issue and just get the run around from Lacerte and Intuit. Some how this form has gotten caught in a catch 22 loop - OTC released the form on 1/1/23 but someone at Lacerte has not gotten the message and released the form yet. They are still waiting on the OK Tax Commission - which was done OVER a month ago.
I've spent all morning on the phone with OTC, Lacerte (call number 5 now I think!) and even called Pro Series customer service and they don't have the form either - which tells me it's an Intuit problem, not just a Lacerte problem.
Wish I had an answer, but I'm in the same boat (an expensive Lacerte boat) - without an oar! Horribly frustrating!!
tonyaoliver
Level 2
02-07-2023
11:40 AM
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That is ridiculous! As a preparer in Oklahoma, not being able to file an Oklahoma return - Is A Problem!
You're right, we pay Way Too Much for this not to be corrected.
brenda4702
Level 2
02-07-2023
12:15 PM
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Update - I finally got a hold of a gentleman from Duncan (who works for Lacerte) who is now aware of this issue and will hopefully get the ball rolling toward a solution.
Unfortunately, it could still take a week (or more) before they get the issue corrected.
tonyaoliver
Level 2
02-07-2023
12:51 PM
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I have been on hold for almost 2 hours this morning! Very Frustrating!
They are ZERO help on this matter. I can't even get through to a supervisor. This should be escalated!
We pay a premium for this software - but we are not able to file state returns???? So how many customers am I going to loose to competitors who CAN FILE OKLAHOMA?!?!
Will definitely be looking at other tax software!
