I compared the PTO price quote for 2021 and the cost of the individuals returns has gone up by $10 each. I was told the prices have been locked and cannot be changed.

[CTC]

I asked to speak with a supervisor or manager and was told they'll say the same thing. When I insisted they said I'd be called back in 24 to 48 hours. Of course, after the pre-order pricing expires. I was told if I pre-order I can cancel as long as it's before Dec 27.
If the pricing is the same for all their products, then I might as well go back to Lacerte.

[George4Tacks]

In the past this has been an issue with Intuit - They are on a fiscal year, due to expire this weekend - that seems to trigger a price change on the calendar year product. Maybe @IntuitGabi can get an employee to comment on your situation. 

For me regardless of price, I would stay with Lacerte. PCT has "the cloud", but takes way more user time to process a return. 

[IntuitGabi]

@CTC I'm glad you were able to talk with support yesterday & thank you @George4Tacks for reaching out. Let us know if you have more questions.