I can't efile tax returns with proconnect online - unable to transmit the payload data

[afjbusiness]

Hello everyone

I can't efile and get partial pdf prints.  I try everything but no results.  Waiting for tech support but no reply yet.  I think the problem is with the PDF component.  If anyone knows something or had the same problem, please share a solution.  Here is the print screen.

[itonewbie]

Not sure what happened.  You may like to try the following steps, which resolve most problems, before spending your precious time calling Intuit Support:

• Use only ProConnect Tax-supported browsers (see https://proconnect.intuit.com/community/product-system-requirements/help/system-requirements-for-pro...);
• Clear cache and cookies;
• Exit and restart browser;
• Restart machine or device;
• Open ProConnect Tax only in incognito mode, always;
• Use another supported browser if problem persists; and
• Use another machine or device, if available.