Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProConnect Tax
- :
- ProConnect Tax Discussions
- :
- Re: How do i fix the rejection notice from e-file when all the cells are grayed out?
How do i fix the rejection notice from e-file when all the cells are grayed out?
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Raulp
Level 1
04-16-2022
10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
The error requires taxpayer PIN
Labels
1 Comment 1
itonewbie
Level 15
04-16-2022
10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
What cells are grayed out?
If you didn't enter taxpayer PIN, you wouldn't even have been allowed to e-file in the first place. This means it's not the normal taxpayer PIN you're missing.
How about posting the full rejection code and message you received? That would help pinpoint what you might need to fix (if that prompt is not already in the message itself).
---------------------------------------------------------------------------------
Still an AllStar
Still an AllStar
