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The box comes with a check mark in it. You can click that box to remove the check mark.
If I uncheck that box, the 2021 return won’t “create” in the system. Some moron developer made checking the box mandatory if it is an existing client. I was a developer for OneSource tax software, and this error would never have made it through Thomson-Reuters testing.
When I am online with ProConnect and I uncheck the box for an existing client,it will not create a 2021 return for that client at all. As soon as I uncheck the box, the button to create return goes gray, and it becomes impossible to even click on that button. I’ve tried it 4 times.
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