I received 5 free esignatures. when I go to 'purchase' option I can confirm I have them (actually 10).
I'm not set up to efile so would like to print the returns instead. when I select 'File Return' and then to print return- the message comes up that I must purchase the return.
which is what I thought I just did.
- are these esignatures ONLY good for efiling?
- if not, how the heck do I access these free returns to print.
HELP!
thanks for any and all help - seems like a rather straight forward transaction - but is vexing me this morning
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Did you purchase an Unlimited Returns license or a Pay Per Return license when you bought ProSeries?
If its asking you to pay when you try to print, sounds like youre on a Pay Per Return license. If you think this is wrong, try using TOOLS > License Products and see if that pulls in your proper licensing info.
(This has nothing to do with ESignature)
Sorry, I just noticed that youre on ProConnect tax Online, my instructions were for ProSeries, sorry!
PTO you need to pay a REP fee for each return (I think thats what its called) before you can print or Efile, but I dont know how it works
Maybe @IntuitBettyJo could comment. Can I use esignature to get a signed 1040, then mail from my office?
@ART61 wrote:
I received 5 free esignatures. the message comes up that I must purchase the return.which is what I thought I just did.
- if not, how the heck do I access these free returns to print.
An e-signature is NOT a free return. An e-signature means your client can 'sign' their return remotely. That is just an add-on feature and is completely different than paying to prepare/print/e-file the tax return itself.
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