Electronic withdrawal of tax liability from client's checking account

[raymondmorin200]

My client owes $475 on his 2020 tax return.  I chose electronic withdrawal by the IRS to pay the tax liability.  It did not work.  Talked to the IRS and they said this a software problem.  Is Proseries working to fix this problem?

[IRonMaN]

Call the IRS 3 times and get 4 different answers.  If it is a software problem, is it an Intuit or an IRS software issue?

[raymondmorin200]

It did not answer my question.

[IRonMaN]

You said it was a software problem but didn’t say which side it was.  Since then we have learned it is an issue on the IRS side of the equation.