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CaraMel
Level 2
03-05-2023
03:01 PM
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I have a client that wants to pay by refund. She signed and returned her forms to me. According to the directions, Once I receive the signed forms, I:
- Go to the Input Return tab.
- Go back to the Pay-By-Refund screen.
- Scroll down to the Review and Consent section and complete all applicable fields.
The only issue is that there is no "Review and Consent" section on this screen. I have confirmed that I am approved through TPG and that is the company selected for this client.
Has this happened to anyone else? Can someone guide me through this so that I can file this return?
Thank you all in advance.
Melissa
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