Once I pre "+add new" the screen just goes blank white and won't let me add a new tax return anyone know what is happening?

[itonewbie]

The following will resolve most issues:

• Use only PTO-supported browsers;
• Always, yes, always, open PTO only in incognito mode;
• Right-click in white area and choose refresh frame if available;
• Clear cache (and history) and restart browser;
• Restart machine/devise; and
• Try another PTO-supported browser or another machine/device, if available.

[karentewks]

Thank you so much.  I changed browsers and it worked.  you're awesome!

[karentewks]

Thank you!  it worked!

[itonewbie]

Glad it works!  If it solved your problem, please consider marking it a solution to benefit others who may have similar questions.

[gkh-financial]

It worked. Basically I had to change from Safari to Chrome and it worked. Intuit is having problems recently with Safari.