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Intuit Link - request not found

Level 1

I sent an Intuit Link request to my client. They signed the engagement letter. While I was working in QBO, there were duplicate customer names for the client so I merged them. I think this affected the Intuit Link side. When I click 'view request', nothing shows up. Does anyone know why? 

I ended up creating another request to resend to the client. So now I have two requests in my Intuit Link - one with 'in progress' status and the other 'invited'. Should I just delete the previous request?

This is my first time working in Intuit Link so I appreciate the responses!

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1 Comment 1
Level 1

All of my client's say "no requests found," and I was on the support line last night for 1:47min, wih no success.  Did you get help?  Any suggestions?  Thanks.


I am a LaCerte user.

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