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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProConnect Hot Topics.
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- How to eSign after 3 eSignature failures?
How to eSign after 3 eSignature failures?
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vinsanity
Level 1
03-12-2023
05:40 PM
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eSignature failed 3 times for a customer. Using the code in email only prompts the customer to signup for DocuSign. According to the customer, the tax document isn't showing and there's nothing to sign. I saw a post saying just sign into DocuSign to send the request. Did not see anything like that in PTO. Any idea how to overcome eSignature failure?
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