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- how to clear diagnostic WI 2560 in ProConnect? I have the info already entered but am still getting this diagnostic.
how to clear diagnostic WI 2560 in ProConnect? I have the info already entered but am still getting this diagnostic.
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1 Comment 1
IntuitGabi
Community Manager
9 hours ago
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Hi @TaxPro20
Diagnostic 2560 is a Critical diagnostic noting: The paid preparer, firm telephone number, and the PTIN-FEIN field must all be entered for electronically filed returns.
The recommendation is to double-check that both federal and state are marked for e-file on the Profile screen. If you're looking to only file state, still mark both for e-file and un-check federal on the File Return screen.
Still unable to clear the diagnostic? Here's how to contact ProConnect for help.
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