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Rebecca G1
Level 1
03-31-2026
07:27 AM
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How can I change an email address for e-signature to resubmit for signing without using up one of my envelopes. Client sent incorrect email address address and it kicked back. Spouse email was fine and she signed successfully.
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AccountingExecs
Level 3
03-31-2026
09:49 PM
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You should be able to void the original e-signature envelope. Once voided, you can change the email in the Client Information section and then go back to the e-signature section and Start A Request. Double check that it is not using another envelope, but I had to do something similar this year, and it seemed to work without costing more.
The key is to void the original first. Don't re-submit because that will just send the original with the same email as before.
Christopher W. Kent
