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E-Signature Credits Missing

Anonymous
Not applicable
Has anyone had an issue with their e-signature credits not being available? I tried to send a request and it said that I had 0 credits and I needed to buy some more. When I went to purchase some more, it said I had 3 left. I decided to purchase 10 more, but when I try and send another request, I received:
 
Purchase eSignature credits to continue
YOU HAVE 0 ESIGNATURE CREDITS
 
Any ideas?
 
Thank you!
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2 Comments 2
Tax2112
Level 1

No ideas but I have the same issue. Purchase page says I have sigs left. Client efile sig page says I have zero. Sent one successfully 7/24 10:42 am. No go 7/24 evening and today 7/25. I too bought 10, no luck. Windows is up to date, tried both Chrome and Firefox.

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brntaxins
Level 1

I am having the same issue.

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