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- Check Return and File Return rarely work
Check Return and File Return rarely work
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nmms
Level 5
04-02-2025
07:52 PM
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Why am I repeatedly getting "There was a problem fetching your tax return diagnostics." and "There was a problem fetching the form of your return." and "The screen to file your return could not be loaded at this time?" What is the problem this year that I spend so much time trying to get Check Return and File Return to work?
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nmms
Level 5
04-11-2025
02:38 PM
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Well, no one has replied to this post. I find it hard to believe I am the only person who uses ProConnect Tax Online who has this issue. I waste lots of time trying to get tax return diagnostics and forms and returns to load. It's frustrating.
AnnieK
Level 3
04-11-2025
03:11 PM
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It could be that it isn't happening to many people. It isn't happening to me.
I recommend that you delete your browser's temporary files and such. That's always the first thing I try when I'm having issues. If it continues, contact support. It is part of what we're paying them for.
