- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Why am I repeatedly getting "There was a problem fetching your tax return diagnostics." and "There was a problem fetching the form of your return." and "The screen to file your return could not be loaded at this time?" What is the problem this year that I spend so much time trying to get Check Return and File Return to work?
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Well, no one has replied to this post. I find it hard to believe I am the only person who uses ProConnect Tax Online who has this issue. I waste lots of time trying to get tax return diagnostics and forms and returns to load. It's frustrating.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It could be that it isn't happening to many people. It isn't happening to me.
I recommend that you delete your browser's temporary files and such. That's always the first thing I try when I'm having issues. If it continues, contact support. It is part of what we're paying them for.
