How does the auto payment for State Tax Return liability work? The return states that the tax payment will be deducted from the clients bank account when the information is added to the return. I have a client where the return was electronically filed, but the tax payment has not been made through the system. What are the causes of this not occurring as stated on the return and what are the options to remedy?
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You need to trigger these ACH payments on the return for each state. It is not automatic, even if you checked the boxes for Federal.
Under General > Misc. Info./Direct Deposit, go to the tab for each state you had wanted payment(s) to be made by ACH, and review whether the applicable box(es) have been checked. If not, you should advise your clients to make the payment(s), ideally electronically, ASAP.