Resolved: 2024 Lacerte updates "try again later"

[IntuitGabi]

There are reports that "Updates are grayed out". This is working as designed with Lacerte Background Updates for Lacerte 2024. See the article here for Lacerte Background updates. 

We're currently investigating instances of messages: 

"cannot check for updates at this time" or "cannot enable background updates at this time. please try again later"

In the meantime, you can update Lacerte by
1. Selecting the Start button for Windows
2. Then select: All Program -> Lacerte -> 2024 Lacerte WebSetup.

If WebSetup is not available, you can see the article on how to perform a forced install of Lacerte.  

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Update 1/21/25:

This unexpected behavior has been addressed in a program update, available January 15, 2025 (Version 45.0115)

Note: If this unexpected behavior resulted in an e-file reject, review your return for accuracy and retransmit after running this update.

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Related help articles: 

• Lacerte Hot Topics 
• 2024 Lacerte Tax Program Update is Live and Available for Download
• Lacerte release dates

[IntuitGabi · Accepted solution]

This unexpected behavior has been addressed in a program update, available January 15, 2025 (Version 45.0115)

Note: If this unexpected behavior resulted in an e-file reject, review your return for accuracy and retransmit after running this update.