Its Saturday October 12th , 3 days before a tax filing deadline of October 15th.. and this tax software company has no phone service today..what am I paying for here

[alasko]

My firm pays thousands of dollars to Lacerte ... and there is no customer service open on Saturday October 12th before a deadline on October 15th.. you gotta be kidding me

[George4Tacks · Accepted solution]

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help

[alasko]

Yes I called before 8 am pacific, don't knock yourselves out guys on a deadline

[abctax55]

@alasko
FYI - we are all volunteers here, fellow users of the software.  Working JUST as hard as you are to meet Tuesday's deadline.
So maybe play nice and retract your NO vote ????

[abctax55]

AND...since you are new here....

*We* can, and do, often solve problems for fellow tax preparers long before support gets around to it.  

IF you ask nicely, that is

[IRonMaN]

Call up Lacerte a week ahead of time next year and let them know what your work schedule is.  I'm sure they will be happy to have someone stand by just in case you have a problem.  It's also good to see that you appreciated George's accurate answer.