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Why unable to log in Lacerte 2019 tax after new required login?

Level 2

Lacerte required me to change my password to go into their tax software.

We can successfully login to 2023 tax with the new login.

When I try to login to 2019 tax with the new login, I get the message LACERTE UNABLE TO VALIDATE YOUR CREDENTIALS & throws me out of 2019 tax software.  Anyone know why>

Anyone tell me how to fix it where I can login 2019 tax program?




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1 Comment 1
Level 15

It has nothing to do with the updated password.

All years had to be updated by 12/31/23.

Re-install the software (use WebSetUp or Tool Hub or go to MyAcount), and no, you won't loose your data.  But you 'do' have it backed up anyway, right?

"*******Tax software is no substitute for a professional tax preparer*******
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