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- Why unable to log in Lacerte 2019 tax after new required login?
Why unable to log in Lacerte 2019 tax after new required login?
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mikeburg
Level 2
05-28-2024
03:37 PM
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Lacerte required me to change my password to go into their tax software.
We can successfully login to 2023 tax with the new login.
When I try to login to 2019 tax with the new login, I get the message LACERTE UNABLE TO VALIDATE YOUR CREDENTIALS & throws me out of 2019 tax software. Anyone know why>
Anyone tell me how to fix it where I can login 2019 tax program?
mikeburg
1 Comment 1
abctax55
Level 15
05-28-2024
04:16 PM
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It has nothing to do with the updated password.
All years had to be updated by 12/31/23.
Re-install the software (use WebSetUp or Tool Hub or go to MyAcount), and no, you won't loose your data. But you 'do' have it backed up anyway, right?
HumanKind... Be Both
